Choosing the right home care provider is crucial for ensuring the best quality of life and support. Many people hesitate to switch providers due to concerns about fees, disruptions in care, and complex processes. However, the good news is that switching to a new home care provider is completely free and easier than you might think. In this guide, we’ll walk you through the process, explain why you might want to switch, and outline the steps to ensure a smooth transition.

Why Consider Switching Home Care Providers?
If you or your loved one are receiving home care services but feel unsatisfied, it might be time to consider a change. Here are some of the common reasons for switching providers:
Poor service quality – If your provider is not meeting expectations or lacks professionalism, a better option may be available.
Lack of personalized care – Your needs may have changed, and your current provider might not be able to accommodate them.
High fees or hidden charges – Some providers have excessive management fees that reduce the funding available for actual care services.
Better options available – A new provider may offer more tailored services, higher quality care, and better overall value.
For more details on choosing the right provider, check out our guide on How to Find & Choose a Home Care Provider.
This is where Aged Care Choices makes a difference.
Is There a Cost to Switch Providers?
A common misconception is that changing home care providers involves extra costs. However, Australian government regulations ensure that switching providers is completely free. Here’s why:
No exit or joining fees – Your current provider cannot charge an exit fee when you decide to switch.
Your Home Care Package (HCP) funds remain intact – Any unspent funds transfer to your new provider, so there is no financial loss.
Government-backed policies protect your choice – You have full freedom to choose the best provider for your needs without financial penalties.
Step-by-Step Guide to Switching Providers
Switching to a new home care provider is a simple process if you follow these steps:
Step 1: Evaluate Your Current Provider and Care Plan
Assess why you want to switch. Identify the specific areas where your current provider is lacking so you can find a better alternative.
If you think you might need more support, you may want to explore How to Apply for a Higher Level Home Care Package.
Step 2: Research New Providers
Take time to explore different home care providers. Aged Care Choices makes this easier by offering a free comparison service, helping you find the best provider based on your unique needs. You can also use the Aged Care Choices Home Care Finder to search for home care providers in your area.
For additional insights, read our article on Choosing The Right Home Care Provider - A How to Guide.
Step 3: Notify Your Current Provider
Once you’ve chosen a new provider, you’ll need to inform your current provider in writing. Most agreements require 2-4 weeks' notice, which should be specified in your contract.
Step 4: Contact My Aged Care for a Referral Code
Call My Aged Care (1800 200 422) and request a reactivation of your referral code. This code is essential for your new provider to take over your care services.
Step 5: Finalizing the Transition with Your New Provider
After providing your referral code, your new provider will work with you to finalize your care plan, ensuring a smooth transition with no disruption in services.

What Happens to Your Home Care Funds?
When you switch providers:
Your unspent funds transfer to the new provider.
The previous provider finalizes your account, which may take up to 70 days.
Any fees you previously paid that are unused will be refunded to you or your estate.
To better understand how funding and packages work, you can read our guide on Understanding Home Care Package Guidelines in Australia.
How to Ensure a Smooth Transition?
To avoid gaps in care, follow these tips:
Plan ahead – Set clear dates for ending with your current provider and starting with the new one.
Check contract terms – Review your current agreement to ensure you meet all notice period requirements.
Communicate with My Aged Care – Stay in touch with My Aged Care to ensure your transition is processed smoothly.
Choosing the Right Home Care Provider
When selecting a new home care provider, consider:
Service quality – Look for providers with strong reputations for excellent care.
Transparent fees – Ensure there are no hidden costs.
Qualified staff – Your provider should have experienced, compassionate caregivers.
Flexibility – The provider should adapt to your evolving needs.
Aged Care Choices simplifies this process by providing a free, tailored provider-matching service. You can also explore available home care providers in your area using the Aged Care Choices Home Care Finder.
Benefits of Switching to a Better Provider
By moving to a provider that better aligns with your needs, you can enjoy:
Improved quality of care
More personalized services
Greater flexibility in care options
Better value for your home care funding
Conclusion
Switching to a new home care provider is a simple, cost-free process that can significantly improve the quality of care you receive. If you’re ready to explore better home care options, Aged Care Choices can help you find the perfect provider for your needs at no cost.
Visit Aged Care Choices today or use the Aged Care Choices Home Care Finder to search for providers in your area. Contact us for personalized assistance in finding your ideal home care provider.
FAQs About Switching Home Care Providers
How long do I have to switch providers?
You have 56 days from the end date with your current provider to sign a new agreement. If needed, you can request a 28-day extension from My Aged Care.
Can I return to my old provider if I change my mind?
Yes, if they still have capacity, but it’s best to carefully evaluate your needs before making the switch.
What if I need a higher-level care package?
You may qualify for a higher-level package if your needs have increased. Contact My Aged Care to request an assessment. Learn more How to Apply for a Higher Level Home Care Package.
Can I switch providers if I move to a new location?
Yes, you can switch providers if you relocate. Use the Aged Care Choices Home Care Finder to find providers in your new area.
What happens if I’m unhappy with my new provider?
If you are not satisfied with your new provider, you can switch again by following the same process.
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